All dry herb vape purchases are final and returns are not accepted except for warranty purposes. Returns may be accepted for full or partial refund on other items sold upon our approval if the item is unused with original packaging and/or tags still attached. We reserve the right to refuse refund of payment received if the return order does not meet our requirements.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

Goldy Botanicals values the security of your private information. All details entered on our website go through an encrypted secure socket layer technology (SSL). Your details are then securely transmitted in order to be processed and we never see or store your credit card details.

Shipping may take up to 48 hours after you receive confirmation of your order. You must ensure your shipping address is correct at the time of payment. We accept no responsibility for lost or delayed items due to incorrect shipping addresses.

It may take up to 7 working days for delivery and additional time for remote areas or during peak periods. Shipping times quoted are estimates only and not a guarantee of delivery. Once an order leaves our warehouse, Australia Post then becomes responsible for delivery of your items and you will need to contact them directly if you have any issues.

Postage Charges are generally FREE Australia wide. Additional postage may be required for remote areas or overseas customers.

When you make a purchase on the Goldy Botanicals website, you are agreeing that you are an authorized user of the account, credit card or debit card used to place your order.

Payment will be processed at the time you place an order.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!